ECHO 1 LABS PRIVACY POLICY

Effective Date: December 1, 2024

Last Updated: March 15, 2026

1. Introduction

Echo 1 Labs ("we", "us") is operated by Mingma Inc. Echo 1 Labs respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you use our AI-enhanced business systems and related services ("Services").

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email, phone, company name, business address
Business Data: Financial information, operational data, workflow configurations
Payment Information: Credit card details, billing address, tax ID
Communications: Support requests, consultation notes, feedback

2.2 Information Collected Automatically

Usage Data: Features used, automation patterns, API calls
Technical Data: IP address, browser type, device information
Cookies: Essential, analytics, and marketing cookies (with consent)

2.3 Third-Party Information

Data from integrated platforms (QuickBooks, Google Workspace, automation tools, etc.)
Public business information
Partner referral data

3. Meta Platform Data Collection

Echo 1 Labs. collects certain personal information when you interact with our website, services, and marketing/advertising content, including through our integrations with social media platforms such as Facebook and Instagram (collectively referred to as "Meta platforms").

3.1 Data Collected via Meta Platforms

When you engage with Echo 1 Labs content on Meta platforms, we may collect:

Your name, email address, and other profile information
Your interactions with our content, such as likes, shares, and comments
Analytical data about your behavior on the Meta platforms

This data is collected via the Meta Business Tools (such as the Meta Pixel) and APIs that you authorize when you interact with our content. We do not collect any information from your friends or connections on the Meta platforms.

3.2 Use of Meta Platform Data

We use Meta platform data to:

Deliver personalized content recommendations and relevant advertising
Understand the performance of our marketing content
Improve our services and develop new offerings
Identify and fix technical issues
Prevent fraudulent activity and security breaches

3.3 Sharing of Meta Platform Data

Echo 1 Labs will not sell your personal information collected from the Meta platforms to any third parties. We may share this data with Meta to optimize our use of their platforms and monitor content performance.

Echo 1 Labs may also share this data with vetted, secure service providers who assist with our marketing operations and technical infrastructure. These providers are contractually bound to protect your data privacy.

3.4 Retention of Meta Platform Data

Meta platform data is retained for up to 2 years or until it is no longer needed to fulfill the purposes outlined in this policy. You may request deletion of your data at any time and we will remove it within 30 days.

3.5 Your Rights Regarding Meta Platform Data

You have the right to request access to your personal information collected from the Meta platforms and to request that it be corrected, updated, or deleted. You may also opt-out of our collection and use of your Meta platform data at any time.

To make a privacy request related to Meta platform data or opt-out of collection, please email us at hello@echo1labs.com.

4. How We Use Information

We use your information to:

Provide and improve Services
Process payments and manage accounts
Send service updates and marketing (with consent)
Ensure security and prevent fraud
Comply with legal obligations
Provide customer support

5. Information Sharing

We do not sell personal information. We share information only:

With service providers (hosting, payment processing, analytics)
With your consent (integrated platforms, partners)
For legal compliance (court orders, legal requirements)
In business transfers (mergers, acquisitions)

6. Data Retention

Active accounts: Duration of service
Financial records: 7 years (legal requirement)
Closed accounts: 3 years
Marketing data: Until consent withdrawn

7. Data Security

We implement industry-standard security:

Encryption at rest and in transit
Access controls and authentication
Regular security audits
Incident response procedures

8. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion
Object to processing
Port your data
Withdraw consent

To exercise rights, contact: legal@echo1labs.com

9. California Privacy Rights

California residents have additional rights under CCPA:

Right to know what information we collect
Right to delete personal information
Right to opt-out (we don't sell data)
Right to non-discrimination

10. International Transfers

We process data primarily in the United States. We use appropriate safeguards for international transfers including Standard Contractual Clauses.

11. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from anyone under the age of 13 (or 16 in some jurisdictions), including via the Meta platforms.

12. AI Processing

We use AI for:

Workflow automation recommendations
Natural language processing
Business analytics
With human oversight and transparency

13. User Data Deletion

You may request deletion of all personal data we hold about you, including data collected via Meta platforms. To request deletion:

Email hello@echo1labs.com with the subject line "Data Deletion Request"
Include your full name and the email address associated with your account
We will confirm receipt within 5 business days
Deletion will be completed within 30 days of your request

You may also visit our Data Deletion page for detailed instructions.

14. Updates to This Policy

We may update this Policy with 30 days' notice for material changes. Continued use constitutes acceptance.

15. Contact Us

Privacy Inquiries:

Echo 1 Labs
850 New Burton Road, Suite 201
Kent, DE 19904
Email: legal@echo1labs.com
General: hello@echo1labs.com